Refund policy

Returns and Exchanges Policy

We do not accept returns or provide refunds for change of mind, incorrect selection, or if you simply no longer require the product.

 

Sale items and gift cards are not eligible for returns or exchanges, except where required under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.

 

If a product is faulty, damaged, defective, not of acceptable quality, does not match its description, or otherwise does not meet the guarantees required under the New Zealand Consumer Guarantees Act 1993, please contact us as soon as possible.

 

We will assess the issue and, where required under the Consumer Guarantees Act, provide an appropriate remedy, which may include a repair, replacement or refund depending on the nature and seriousness of the issue.

 

All returns must be approved by us before the product is sent back. Please contact us with your order details and information about the issue, including photographs where appropriate.

 

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable New Zealand consumer law.