Shipping & Returns Policy

WE SHIP WITHIN NEW ZEALAND ONLY

AUCKLAND AREA: $8.50
AUCKLAND + RURAL: $13.50

NZ NORTH ISLAND: $10.00
NZ NORTH ISLAND + RURAL: $15.00

NZ SOUTH ISLAND: $12.00
NZ SOUTH ISLAND + RURAL: $18.00

Australia

Australian purchases go to healthmagic.com.au

There are other Australian distributors available.
Please email for the distributors available in each State.

Shipping Destinations

We currently only ship within New Zealand. Unfortunately, we are unable to offer international shipping at this time.

Please note that these rates are subject to change and may be updated periodically. The applicable shipping rate will be calculated and displayed during the checkout process.

ETA Delivery Time

All orders are dispatched from the Equagold warehouse in Hobsonville, Auckland via NZ Post. Deliveries are made between 9:00am and 5:00pm, Monday to Friday.

Estimated delivery times are:

• North Island – 2–4 business days after your order is placed.

• South Island – 3–6 business days after your order is placed.

Please note that these are estimated delivery times only. Delays may occur due to unforeseen circumstances, but we will do our best to ensure your order is delivered as quickly as possible.

Shipping Address

During checkout, please provide the shipping address where you would like your order delivered. It is important to ensure the address is accurate and complete to avoid delivery issues.

Please double-check that the delivery address you provide is correct. We cannot accept responsibility for shipments sent to an incorrect address due to customer input errors. If an error occurs, we will do our best to assist; however, any additional shipping costs or delays will be the responsibility of the customer. Thank you for your understanding.

Order Cancellation

Late delivery does not entitle you to cancel your order. While we strive to dispatch and deliver orders promptly, unforeseen delays can occur. If you have any concerns about your delivery, please contact our customer service team and we'll be happy to assist.

Split Deliveries

At Equagold, we strive to provide efficient and reliable delivery of our products. In some cases, we may need to send your order in multiple shipments. If this occurs, we will notify you promptly.

Returns Policy

At Equagold, we want you to be completely satisfied with your purchase. Subject to your rights under New Zealand consumer law, we accept returns under certain conditions.

If you experience any issues with the quality of our products, we will offer a replacement or refund where appropriate. Simply contact our customer service team within a reasonable timeframe, and we will work with you to resolve the issue.

Please note that we cannot accept returns for products that have been opened or used unless they are faulty or of unsatisfactory quality. This helps us maintain the highest standards of food safety and hygiene.

If you have any questions, concerns, or need to arrange a return, please contact our customer service team. We're here to help and ensure you're satisfied with your Equagold experience.